It is the aim of Cars And Vans Direct to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.
This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.
If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing.
We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.
To register a complaint contact us by either:
calling us on 0800 121 6339
or write to us at Unit 6, The Courtyard, Imperial Park, Newport, NP10 8UL
If you have a regulated contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service's explanatory leaflet.
If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing at the address on the contact page of our website.
* At Cars And Vansdirect we work with Manufacturers, Dealer Groups and the key finance partners to bring you some of the most competitive leasing deals available. We can include your maintenance in the rentals, and provide you with insurance through our trusted partners. We can also provide cars on PCP, HP and finance lease packages as well as contract hire and PCH. Our friendly professional leasing consultants are here to help you through every step, from your first enquiry through to arranging your delivery. You can drive a new car for less than you think! All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
0800 121 6339
Cars And Vans Direct
Cars And Vans Direct are a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority. Registered No : 690205
Registered in England & Wales with company number : 6971144 | Data Protection No : Z2026016 | VAT No : 980 2497 96
Registered Office : Unit 6, The Courtyard, Imperial Park, Newport, NP10 8UL
Copyright © 2019 Cars And Vans Direct, All rights reserved.